Shipping
Orders are prepared with care and shipped from our fulfillment partner once payment has been confirmed. Available shipping methods, timing, and taxes are shown at checkout before payment.
Client Care
Shipping & Returns
Clear, considered policies for collectible jade jewelry. If you have questions before placing an order, client care can help confirm timing, documentation, and eligibility.
Processing
Most ready-to-ship pieces are prepared within 2-4 business days. High-value, one-of-one, or certificate-included items may require additional verification before shipment.
Returns
Eligible unworn items may be requested for return within 14 days of delivery. Items must be unused, in original condition, and returned with original packaging and any included documentation.
Final Sale
Custom, resized, personalized, altered, or one-of-one pieces may be final sale. Return eligibility is listed where applicable and may be confirmed with client care before purchase.